Question 1

Can we pay with a credit card?

Accepted Answer

Yes, through our payment system on this website or via electronic transfer.
 
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Question 2

Can we pay with a debit card?

Accepted Answer

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Question 3

What cards are accepted?

Accepted Answer

Enter your answer here

Question 4

Will you send me proof of payment?

Accepted Answer

Enter your answer here

Question 5

Is it safe to make a payment online?

Accepted Answer

Enter your answer here

Question 6

Is there an option to pay MSI?

Accepted Answer

Enter your answer here

Question 7

Can I pay in cash?

Accepted Answer

Enter your answer here

Question 8

Can I pay the Guide personally?

Accepted Answer

Enter your answer here

Question 9

Can I pay at your offices?

Accepted Answer

Enter your answer here

Question 10

Prices?

Accepted Answer

Children = $ 700
(3 to 11)
 
Adults = $850
(Over 12 years old)
 
Babies = $ 0.00
(Under 3 years old)
 
Seniors = $700
(Over 65 years old)

Question 11

Prices?

Accepted Answer

Children = $850
(3 to 11)
 
Adults = $1,350
(Over 12 years)
 
Babies = $0.00
(Under 3 years)
 
Seniors = $850
(Over 65 years)

Question 12

Prices?

Accepted Answer

Children = $700
(3 to 11)
 
Adults = $850
(Over 12 years)
 
Babies = $0.00
(Under 3 years)
 
Seniors = $700
(Over 65 years)

Question 13

Prices?

Accepted Answer

Children = $650
(3 to 11)
 
Adults = $850
(Over 12 years)
 
Babies = $0.00
(Under 3 years)
 
Seniors = $650
(Over 65 years)

Question 14

Tour duration?

Accepted Answer

The tour lasts 6 hours
 
The schedule is personalized, that is, you choose the departure time.
 
From 9:00 am we have departures.

Question 15

Tour duration?

Accepted Answer

The tour lasts 6 hours
 
The schedule is personalized, that is, you choose the departure time.
 
From 9:00 am we have departures.

Question 16

Tour duration?

Accepted Answer

The tour lasts 5 hours
 
Departure 16:00
Return 21:00

Question 17

Duration of the tour?

Accepted Answer

The tour lasts 10 hours.
 
The schedule is personalized, meaning you choose the departure time.
 
We have departures from 9:00 am.

Question 18

What is the meeting point?

Accepted Answer

The service includes picking you up at your hotel or apartment or any type of accommodation.
 
The collection service covers homes in Monterrey, NL
 
Foreign zone services have an additional charge:
- Apodaca + $350
- Guadeloupe + $250
- Escobedo + $350
- San Pedro Garza García + $0.00
- Santa Catarina + $250
- Garcia + $350
- Airport area + $450
 
NOTE: The price already includes collection and delivery to the same address.

Question 19

What day is it available?

Accepted Answer

Tuesday to Sunday

Question 20

What is the meeting point?

Accepted Answer

The service includes picking you up at your hotel or apartment or any type of accommodation.
 
The collection service covers addresses in Monterrey, NL
 
Foreign zone services have an additional charge:
- Apodaca + $ 350
- Guadalupe + $ 250
- Escobedo + $ 350
- San Pedro Garza Garcia + $ 0.00
- Santa Catarina + $ 250
- Garcia + $ 350
- Airport area + $ 450
 
NOTE: The price already includes collection and delivery to the same address.

Question 21

What day is it available?

Accepted Answer

Monday to Sunday

Question 22

What is the meeting point?

Accepted Answer

The service includes picking you up at your hotel or apartment or any type of accommodation.
 
The collection service covers homes in Monterrey, NL
 
Foreign zone services have an additional charge:
- Apodaca + $350
- Guadeloupe + $250
- Escobedo + $350
- San Pedro Garza García + $0.00
- Santa Catarina + $250
- Garcia + $350
- Airport area + $450
 
NOTE: The price already includes collection and delivery to the same address.

Question 23

In what languages is it available?

Accepted Answer

- Spanish
- English (reservation required)

Question 24

In what languages is it available?

Accepted Answer

- Spanish
- English (reservation required)

Question 25

What is the meeting point?

Accepted Answer

The service includes picking you up at your hotel or apartment or any type of accommodation.
 
The collection service covers homes in Monterrey, NL
 
Foreign zone services have an additional charge:
- Apodaca + $350
- Guadeloupe + $250
- Escobedo + $350
- San Pedro Garza García + $0.00
- Santa Catarina + $250
- Garcia + $350
- Airport area + $450
 
NOTE: The price already includes collection and delivery to the same address.

Question 26

In what languages is it available?

Accepted Answer

- Spanish
- English (reservation required)

Question 27

In what languages is it available?

Accepted Answer

- Spanish
- English (reservation required)

Question 28

What includes?

Accepted Answer

• Pick them up at your hotel in Monterrey
 • Entrance fees to the sites
 • Tour guide
 • Time to buy souvenirs
 • Time to eat
 • Photo shooting

Question 29

What includes?

Accepted Answer

• Pick them up at your hotel in Monterrey
 • Entrance fees to the sites
 • Tour guide
 • Time to buy souvenirs
 • Time to eat
 • Photo shooting

Question 30

What includes?

Accepted Answer

• Pick them up at your hotel in Monterrey
 • Entrance fees to the sites
 • Tour guide
 • Time to buy souvenirs
 • Time to eat
 • Photo shooting

Question 31

What includes?

Accepted Answer

• Pick them up at your hotel in Monterrey
 • Entrance fees to the sites
 • Tour guide
 • Time to buy souvenirs
 • Time to eat
 • Photo shooting

Question 32

What is not included?

Accepted Answer

• Food
 • Drinks
 • Local attractions
 • Souvenirs
 • Tips
 • Extra time
 • Off-road transfers
 • Transfer to airport

Question 33

What is not included?

Accepted Answer

• Food
 • Drinks
 • Local attractions
 • Souvenirs
 • Tips
 • Extra time
 • Off-road transfers
 • Transfer to airport

Question 34

What should I bring?

Accepted Answer

• Comfortable footwear
 • Sun hat
 • Camera
 • Sunscreen
 • Insect repellent
 • Comfortable clothes
 • Sunglasses
NOTE: These are recommendations for your consideration.
Access will not be denied if you do not comply with them.

Question 35

What should I bring?

Accepted Answer

• Comfortable footwear
 • Sun hat
 • Camera
 • Sunscreen
 • Insect repellent
 • Comfortable clothes
 • Sunglasses
NOTE: These are recommendations for your consideration.
Access will not be denied if you do not comply with them.

Question 36

What is not included?

Accepted Answer

• Food
 • Drinks
 • Local attractions
 • Souvenirs
 • Tips
 • Extra time
 • Off-road transfers
 • Transfer to airport

Question 37

What is not included?

Accepted Answer

• Food
 • Drinks
 • Local attractions
 • Souvenirs
 • Tips
 • Extra time
 • Off-road transfers
 • Transfer to airport

Question 38

How can I reserve?

Accepted Answer

WEBSITE www.monterreytour.com
 
WITH CARD: - Via electronic transfer - Online PAYMENT LINK - Payment market - Paypal, AMEX, etc.
WITH CASH in stores: - 7eleven - Guadalajara Pharmacies - Savings Pharmacies

Question 39

What should I bring?

Accepted Answer

• Comfortable footwear
 • Sun hat
 • Camera
 • Sunscreen
 • Insect repellent
 • Comfortable clothes
 • Sunglasses
NOTE: These are recommendations for your consideration.
Access will not be denied if you do not comply with them.

Question 40

How can I reserve?

Accepted Answer

WEBSITE www.monterreytour.com
 
WITH CARD: - Via electronic transfer - Online PAYMENT LINK - Payment market - Paypal, AMEX, etc.
WITH CASH in stores: - 7eleven - Guadalajara Pharmacies - Savings Pharmacies

Question 41

What should I bring?

Accepted Answer

• Comfortable footwear
 • Sun hat
 • Camera
 • Sunscreen
 • Insect repellent
 • Comfortable clothes
 • Sunglasses
NOTE: These are recommendations for your consideration.
Access will not be denied if you do not comply with them.

Question 42

How can I reserve?

Accepted Answer

WEBSITE www.monterreytour.com
 
WITH CARD: - Via electronic transfer - Online PAYMENT LINK - Payment market - Paypal, AMEX, etc.
WITH CASH in stores: - 7eleven - Guadalajara Pharmacies - Savings Pharmacies

Question 43

Restrictions:

Accepted Answer

Access is not allowed to:
 • Pets of any kind

Question 44

How can I reserve?

Accepted Answer

WEBSITE www.monterreytour.com
 
WITH CARD: - Via electronic transfer - Online PAYMENT LINK - Payment market - Paypal, AMEX, etc.
WITH CASH in stores: - 7eleven - Guadalajara Pharmacies - Savings Pharmacies

Question 45

Restrictions:

Accepted Answer

Access is not allowed to:
 • Pets of any kind

Question 46

Restrictions:

Accepted Answer

Access is not allowed to:
 • Pets of any kind

Question 47

Restrictions:

Accepted Answer

Access is not allowed to:
 • Pets of any kind

Question 48

Can I book directly on this website?

Accepted Answer

Yes, we have different reservation forms.
1.- Through the reservations section of this website
2.- By means of electronic transfer to the account that will be provided via the Call center at + 52 (818) 705-8922.
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Question 49

Do you send me a reservation receipt?

Accepted Answer

Yes, immediately after booking through the website, a proof of payment will be sent with all the details of the reservation.
 
Likewise, if you make the payment via electronic transfer, you will be asked to enter a reservation registration section.
 
And you will be sent a RESERVATION FORM format, which will contain the information of the guide and information of the unit that will pick up you and your group on the day of the contracted tour.
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Question 50

Can reservation changes be made?

Accepted Answer

Yes, it is possible to make changes to the reservation. As long as it is 24 hours prior to the contracted tour. Otherwise you would have to make a new reservation.
 
If the change is only to add an additional participant. It can be added with a period of 12 hours in advance of the tour. Through the Call center.

Question 51

Can I cancel a contracted tour?

Question 52

Are there always tours available?

Question 53

Can I choose the tour time?

FREQUENTLY ASKED QUESTIONS (FAQ)

NATIONAL TOURISM REGISTRY
RNT# 35190390007

FREQUENTLY ASKED QUESTIONS (FAQ)

NATIONAL TOURISM REGISTRY RNT# 35190390007

NATIONAL TOURISM REGISTRY
RNT# 35190390007